Effective Date: 06/20/2023
Website: https://surronbikeworld.com
Shipping Location: United States

SurrRon Bike World is committed to delivering your order safely and on time. This Shipping Policy explains our processing times, shipping methods, costs, and delivery expectations.

Order Processing Time

  • Orders are processed within 1–3 business days

  • Orders placed on weekends or holidays are processed the next business day

  • You will receive an order confirmation email after purchase

Shipping Methods & Delivery Time

Domestic Shipping (United States)

Shipping Method: Freight Shipping (Electric Bikes)

Estimated Delivery: 5–10 business days

Shipping Costs: Free Shipping

International Shipping (Outside United States)

Shipping Method: Freight Shipping (Electric Bikes)

Estimated Delivery: 10–14 business days

Shipping Costs: $299 (For any items)

Delivery times are estimates and may vary due to carrier delays or external factors.

Tracking Information

  • Tracking numbers are provided via email once your order ships

  • Please allow up to 48 hours for tracking to update

Shipping Carriers

We ship using reliable carriers such as:

  • UPS

  • FedEx

  • USPS

  • Freight carriers (for large items)

Carrier selection depends on item size and destination.

Incorrect Address

Customers are responsible for providing accurate shipping details.

We are not responsible for:

  • Delays or losses due to incorrect addresses

  • Orders returned by carriers due to address errors

Lost or Damaged Shipments

If your order is lost or damaged:

  • Contact us within 48 hours of delivery

  • Provide photos of the damaged item and packaging

We will assist with a replacement or claim where applicable.

Freight Shipments (Electric Bikes)

  • Freight deliveries require a signature

  • Delivery is curbside unless otherwise stated

  • Customer must inspect shipment upon delivery

Delivery Delays

SurrRon Bike World is not responsible for delays caused by:

  • Weather conditions

  • Carrier issues

  • Natural disasters

  • Public holidays

Contact Information

For shipping questions, contact us:

Email: info@surronbikeworld.com
Phone: +1 (570) 277-5819 (10 AM-5.30 PM)

Business Address: 1404 S 31st St, Temple, TX 76504, United States