Effective Date: 12/20/2025
Website: https://surronbikeworld.com
Business Location: United States

At SurrRon Bike World, customer satisfaction is important to us. This policy explains how returns, refunds, and exchanges are handled.

Return Eligibility

You may request a return within 30 days of delivery if:

  • Item is unused and in original condition

  • Original packaging, manuals, and accessories are included

  • Proof of purchase is provided

Non-returnable items include:

  • Used or damaged products

  • Customized or special-order items

  • Clearance or final sale items

Electric Bikes & Large Items

Due to the nature of electric bikes:

  • Returns must be approved before shipment

  • Bikes must have 0 miles and no signs of use

  • Original freight packaging is required

Return Process

To start a return:

  1. Email info@surronbikeworld.com

  2. Include your order number and reason for return

  3. Wait for return authorization (RMA)

Unauthorized returns will not be accepted.

Return Shipping Costs

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

  • Return shipping must include tracking

If the return is due to our error, we will cover return shipping.

Refunds

Once we receive and inspect your return:

  • Refunds are processed within 5–10 business days

  • Refunds are issued to the original payment method

  • Processing time may vary by bank or payment provider

Exchanges

We offer exchanges for defective or damaged items only, subject to availability.

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery

  • Provide photos or videos of the issue

We will arrange a replacement or refund as appropriate.

Order Cancellations

  • Orders may be canceled within 24 hours of purchase

  • Orders already shipped cannot be canceled

Chargebacks & Disputes

We encourage customers to contact us first before filing chargebacks. Unauthorized chargebacks may result in account restrictions.

Refund Exceptions

Refunds may be denied if:

  • Items show signs of use

  • Parts are missing

  • Return conditions are not met

Contact Information

For returns or refunds, contact us:

Email: info@surronbikeworld.com
Phone: +1 (570) 277-5819 10 AM-5.30 PM
Address: 1404 S 31st St, Temple, TX 76504, United States